Frequently Asked Questions
- Why should I choose a Frontier Excursions tour?
- What can I expect?
- Do you pick up at the ships?
- How can I find you at the dock?
- What if our ship changes docks?
- What if our ship arrives late or doesn't arrive at all?
- What if we miss our ship after the tour?
- How can I pay for the tour?
- What is your cancellation policy?
- How should I dress?
- What are Passport Requirements and restrictions to crossing the borders?
- Are restrooms available on tour?
- What type of vehicles do you use?
- How do I decide which tour is best for me?
- Will we see wildlife?
- What's the difference between your tours and the train?
- How soon should I book?
- Can I book a tour after arriving in Skagway?
In operation since 1987, we have been providing quality tours at a reasonable price for over 25 years in Skagway. We have a large variety of tours to choose from as well as options for custom, private tours. Our professional tour guides are fully trained and happy to go the extra step to make your tour experience memorable. We are the owners and operators of our tours and guarantee their quality. You are not booking through a middle-man with us. You can also come by our office in Skagway to meet us all in person or contact us in case of problems.
Our knowledgeable guides will always provide you with an exceptional tour experience. They are friendly, courteous, offer personal service and welcome your questions. Our equipment is clean and professionally maintained, as your safety is always our first concern.
All tours are fully narrated and feature plenty of photos stops where you can disembark the bus. Our tours travel up the Klondike Highway, one of the most scenic highways in North America, through multiple climate zones with dramatic vistas around every turn. Our knowledge of the area allows us to adjust our routes/stops to make the most of the day. We actively search for wildlife and will stop for sightings as long as it is safe to do so.
Yes, we pick up pierside where the pier meets land outside of security gates. This is also where ship tours meet. This is our default pick up location for most tours. You do have the option to meet at our office downtown at the Golden North Hotel, 3rd & Broadway. There are shuttles providing transportation to town from the ships for a nominal fee or it is approximately a 10-15 minute flat walk from the ship piers. For our 3.5 hour Train combo tours we do ask that you meet at our office location instead of the ship pier. We can potentially offer ship pier pickup for your Train combo tour with special arrangement. Call or email us about your request. Your confirmation from us will provide you with full details and our contact information.
Boarding begins 15 minutes prior to departure. Please be on time and in the pre-arranged pick up location for the tour. Due to scheduling, if you are late, we may not be able to wait and we cannot give refunds in this case. Please call 1-877-983-2512 if you are having problems locating the tour.
At the conclusion of the tour, you will have the option of returning to your ship or you may be dropped off in town. We guarantee we will return you to your cruise ship before departure time. However, if you choose to be dropped off in town, we are not responsible for your return to the cruise ship before departure.
We will meet you at the base of the pier, at the tour waiting area, with a FRONTIER EXCURSIONS sign. When you book the tour we will send you an email confirmation/ticket with pickup instructions and contact numbers so you can reach us if you are having trouble finding us.
We will be notified if your ship changes docks. Stay at your ship pier tour waiting area, and we will locate you!
In the case of late arriving of ships (very uncommon), we will try to accommodate you on a later tour. If this is not feasible, you will not be charged. If your ship doesn't arrive due to unexpected problems, we will be notified. In this circumstance, there will be no charge.
In all our years of operation, we have NEVER missed a ship! Even though you may have an all aboard time of 1 hour or more prior to departure, the gangway remains in place for at least 30 minutes prior to departure. We carry a GPS communication device on all vehicles that allows messaging to our base in Skagway in case of emergencies or delays, and will not book you on any tour that is not back with time to spare to make the ship. We guarantee that you will make your ship, or we will pay for your transportation to the next port.
For many of our tours (White Pass Summit & City Tour, Yukoner, Yukon Discovery and Yukon Discovery and Sled Dog tours, and 3.5 hour Train combo tour) we have an automated booking system in place for you to enter everything including your Payment information online at the time of booking (or ask for a Paypal invoice to be sent instead so you can prepay). Your order will be pending once entered and we will send it back confirmed once we review your information and verify availability. For some of our more custom tours (Private Charters and River Float & White Pass combo tours) we have you fill out a Reservation Request form. After we receive your Reservation form, we will email you to confirm we have the space and get any additional information we need from you then send you a confirmation by email and Payment link for you to automatically enter your credit card payment online or choose the Paypal link through the email to pay in advance. This will hold your reservation and payment is charged the day of the tour (unless you choose Paypal which is charged when you choose that link). By holding your credit card information rather than charging it the day you reserve it allows more flexibility with your payment options. If you are reserving for a group who wants to do separate payments the day of the tour, or you may want to change your payment card the day of tour, or want to pay cash on the day of the tour -you can ask for that option. Please notify, us in the special requirements/comments section of the reservation form (or give us a call or email) for those options otherwise our policy is to charge the card you entered when making the reservation for the tour total. You also have the option of calling us to provide payment information if you do not want to use the online form.
Finally, if you do not show up for the tour, your credit card will be charged; See our Cancellation Policy below.
In booking a tour you are agreeing to pay for all the seats you reserve, unless you give Frontier Excursions & Adventures 24 hours notice of cancellation or changes to your reservation. For train combination tours, 48 hours notice is required. For groups of 6 or above, 7 days notice is required. Failure to give notice of cancellation or changes to your reservation will result in your credit card being charged for all the seats you reserved for the tour. (The only exception is if your cruise ship does not make its scheduled stop at Skagway, if the ship is delayed arriving to port, or if Frontier Excursions & Adventures must cancel the tour for any reason.)
Weather may be windier/wetter/cooler/warmer on the tour than at the time of departure as we travel through different climate zones. The best way to dress is in layers, so that you can shed a layer when warm, or add a layer if cool. Top your shirt with a sweatshirt/sweater/fleece, plus a wind/waterproof jacket, and you should be comfortable for the day. Heavy parkas are usually not recommended for summertime. If you come from a warm climate you may also consider bringing a hat or gloves for warmth. Temperatures can vary from upper 30s at the White Pass in cooler weather to 90 in the Yukon on a warm summer day. So, consider the general weather of the day before deciding how many layers to bring. For example, if it is a warm and sunny day in Skagway you will most likely not need raincoats or warm sweaters/hats/gloves. But if it seems cooler/cloudy/rainy then bring more layers. Comfortable shoes are also recommended. Bring a camera and binoculars are recommended although our vehicles have one for use.
All our tours travel the scenic Klondike Highway, which crosses the Canadian border just 15 miles north of Skagway. The USA border station is only 7 miles from Skagway and Identification is checked there on the way coming back into Skagway from the White Pass. Passports are REQUIRED for the USA/Canada border crossing. You will need an Original valid Passport, Passport Card, Enhanced Driver’s License (EDL) OR Trusted Traveler Program card (NEXUS, SENTRI, Global Entry or FAST) for the border crossings. For some nationalities, additional documentation (like a Visa) may be required for entry to Canada and/or USA. Single-entry Visas are acceptable for entry to Canada at this border on a tour. Canada Visas (if needed) are required on all tours except the White Pass Summit & City Tour which does not cross through Canada immigration. Passports (and USA Visa if required) are still needed on the White Pass Summit & City tour.
Children accompanying parents should have an original or certified copy (raised seal) of birth certificate OR valid Passport. If one or both parents are not traveling with the child, a letter of authorization from the absent parent(s) is also necessary to cross into Canada. Canadian Border Service Agency recommends that parents who share custody of their children carry copies of their legal custody documents. You must carry a consent letter to provide authorization for you to take them on a trip and enter Canada if you share custody and the other parent is not traveling with you, OR if you are NOT the parent/legal guardian of the children you are traveling with. The consent letter must include the custodial parents’ or legal guardians’ full name, address and telephone number, child's details, and person's details of who they are traveling with. Having the letter notarized will support its authenticity, especially if you are taking a longer trip and crossing the border several times. Border services officers may ask additional questions to the children you are traveling with if you are not the parent/guardian or are traveling without both parents/guardians.
Those who lack the necessary identification will not be allowed to board the tour, and, as a consequence, may miss it. No refund will be given under these circumstances. While we will do everything possible to accommodate passengers lacking identification, there is no guarantee that suitable arrangements can be made. If you have any questions regarding proper identification for the border crossing, please contact us.
Passengers with a felony conviction or severe traffic violations, such as DUI or hit & run, will be denied entrance into Canada so should not join any tour besides the 2.5 hour White Pass Summit & City tour or our rafting tours in Dyea.
Our buses are mini-buses so not equipped with restrooms. Our tours follow the South Klondike Highway through much wilderness but with very limited facilities. There are primitive outhouses available for use on all tours and the 6 plus hour tours have modern restrooms available at Caribou Crossing and/or Carcross at mid-point of the tour. Our Yukoner (3.5 hour) tour does stop at the Yukon Suspension bridge briefly and there is a modern restroom available. Be aware there may be the possibility of up to 1-1.5 hours or so without a restroom break. If you have issues with needing more frequent restroom stops, you may be better off booking a roundtrip train tour or bus tour on a large motorcoach equipped with restroom. These are available through your ship offered tours.
For our bus tours, we use comfortable custom mini-coaches, with a 14-to-28 passenger capacity. All feature large touring windows, bucket seats and PA systems. Private SUV charters use large SUVs (up to 6 passengers is comfortable). Van charters are in a 14 passenger van or mini-bus (up to 11 passengers is comfortable). We have an on staff mechanic, and our vehicles are meticulously maintained for safety.
Our vehicles are NOT wheelchair or scooter accessible. If you are semi-ambulatory and use a walker or can transfer from a wheelchair and go up and down a few steps with assistance, we can most likely help you off and on our buses. Please inform us of any limited mobility situation when you book. We would also need to save space on the bus for a walker or folding wheelchair.
When considering your tour choice, keep in mind your preferences as to group size, time available, and budget.
To see the most and best variety in your day, consider the Yukon Territory (Yukoner and Yukon Discovery/Sled Dog or Private group charter to Yukon). The scenery is different than what you'll see along the Inside Passage which is temperate coastal rainforest. As you travel over the White Pass and farther inland toward the Yukon, the climate becomes drier and ecosystems change. You'll get above the treeline into sub-arctic alpine tundra at the White Pass, then travel into Boreal forest wilderness as you approach the Yukon. Also, regardless of the weather in Skagway, it's usually better in Canada over the White Pass. Our best chances of seeing wildlife, such as bears, also improves as you go toward the Yukon (though is possible on any of our tours).
If you prefer travelling with just your family group, consider a Private charter in SUV (up to 6), Van (up to 11) or Mini-bus (up to 28).
If you want a shorter tour that covers the main highlights on a budget and leaves more free time for you to shop or do a second tour during your day in port, then the White Pass Summit & City Tour give you the history of the gold rush and some incredible scenery in the shortest timeframe. The Yukoner, at 3.5 hours is also a good option for a shorter tour.
If you don’t want to miss out on the historic White Pass & Yukon Route Railroad journey, consider our 3.5 hour Train combo tour that gives you the train as well as highway scenery all in one tour.
For more active tours and outdoor adventure consider our sister company, Skagway Float Tours.
For wildlife sightings such as bears, moose, mountain goats and others, the Yukon is always our best bet. Approximately 30-50% of Yukon excursions see some type of wildlife. For water-related wildlife, such as eagles and seals, the Skagway Float Tours Chilkoot Trail Hike & Float or Scenic River Float are best. Remember, wildlife sightings, while occurring frequently, are at the whim of Mother Nature!
The train is a great trip through the mountains, and train buffs should plan on including it in their visit to Skagway. However, if you want a great tour no matter the means of transportation, you'll find that our tours do parallel the train route and offer advantages including multiple photo stops and a chance to interact with your guide. At the stops all passengers can get out to take in the fresh mountain air and to take as many photos as desired where as the train is in constant motion. Also you can get personalized attention from your guide as you have the opportunity to ask questions and capture family photos with the guide as your photographer. In addition, you'll find our tours offer great value for the money.
We highly recommend you book early to guarantee your desired tour. You may book via our website or call our toll-free number and our friendly, helpful staff will assist you. Tuesday, Wednesday and Thursday port days most tours are often sold out in advance.
Yes, our sales office is located in the Golden North Hotel at 3rd and Broadway in the heart of downtown. There is a shuttle stop right out front, so if you take a shuttle from the ship, you can request a drop off at our office. Your best rate will always come by booking directly through us. We may also be reached by phone at 907.983.2512, or out-of-town toll free at 877.983.2512. Please be aware that some tours may be sold out on the day of your arrival.